Council has developed a policy and procedure for Reviewing Council customer service. The procedure will be applied where an action by Council and/or Council's employee is deemed by you to be the cause of a complaint.
Whilst all attempts are made to deal with complaints quickly and efficiently without relying on a formal process, this may not always be possible. This procedure provides the basis and opportunity for an action to be formally assessed.
This Service Review will not normally apply where a more formal appeal mechanism or statutory process is in place (eg Planning Appeal), or where your complaint relates to a formal resolution made at a Council or Committee meeting.
Please Note: This is not a service request form. If you are requesting a service (such as a pothole to be filled etc.) please fill out the Report It online form.
For complaints, please fill out the online form below. Alternatively, you may print out the Customer Service Complaint Form and lodge it in person or by mail to the council.
Last Updated : 06/07/2012