Complaints

Whilst all attempts are made to deal with complaints quickly and efficiently without relying on a formal process, this may not always be possible. This procedure provides the basis and opportunity for an action to be formally assessed.

This Service Review will not normally apply where a more formal appeal mechanism or statutory process is in place (eg Planning Appeal), or where your complaint relates to a formal resolution made at a Council or Committee meeting.

Please Note: This is not a service request form. If you are requesting a service (such as a pothole to be filled etc.) please fill out the Report It online form.

For complaints, please fill out the online form below. Alternatively, you may print out the Customer Service Complaint Form   and lodge it in person or by mail to the council.

Complaints
Title	Mr Mrs Miss Ms
Name
Address
Email
Home Phone
Work Phone
Mobile
Do you wish to speak to someone about this matter? *	Yes No
If Yes, by which method?	By phone In person
Tell us what happened, and the nature of your complaint. *
Date of occurence or decision	May 2013 M T W T F S S 18 29 30 1 2 3 4 5 19 6 7 8 9 10 11 12 20 13 14 15 16 17 18 19 21 20 21 22 23 24 25 26 22 27 28 29 30 31 1 2 23 3 4 5 6 7 8 9
Name of Council Employee or Department (if relevant)
Where did the incident occur? (Street, reserve, address, etc.)
Can the matter be resolved to your satisfaction? If so, tell us how.
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