Coronavirus Financial Hardship Rates Relief

Supporting you during COVID-19

The public health measures in place due to the coronavirus (COVID-19) situation have had a significant impact on the economy with many businesses closing or significantly reducing their trading hours. This has resulted in large numbers of people becoming unemployed and experiencing financial hardship nationally, and our resident’s and ratepayers are not immune to this.

We understand your concerns around reduced revenue, financial obligations, and management of employees, legal obligations, maintaining workplace health and planning around disruptions.

Council customers, including businesses, who are currently experiencing financial hardship can contact us to discuss an acceptable payment arrangement.

We have implemented several immediate measures to ease the impact of this situation and resultant financial pressures on households:

  • No fines or interest will be charged on rates until 31 August 2020.
  • Ratepayers can arrange to pay their rates weekly, fortnightly or monthly, based on an amount that suits their budget.  
  • Ratepayers can postpone the fourth instalment of 2019/20 and the first instalment of 2020/21 up to December 2020 without having to pay any interest.
  • Ratepayers aged 60 and over who have a seniors’ card may be eligible to postpone their rates. 

More detail can be found in the summary table, the application below and further information available from Council staff on 8366 4200. 




Postponement of rates on the basis of hardship are provided for under the Local Government Act 1999. In particular Section 182 contains provision for remission or postponement of rates in whole or in part on the basis of hardship.

Application for postponement of rates due to loss of income

If you have had a loss of income due to the COVID-19 crisis and do not believe you can meet your upcoming rates payments, you can apply for a rates postponement on your rates. To be eligible to apply you must supply evidence of loss of income which occurred after 18 March 2020.

Rates can be postponed to 31 December 2020 and no penalties will apply during this period.  Payment for postponed rates can be made any time during this period but full payment will be required at the end of December.

Online application form

Application for COVID-19 Rates Postponement