All toys and resources are checked for missing parts and damage prior to being placed in the Toy Library. We have a 24 hour policy which gives members 24 hours to report any issues with Toy Library resources borrowed. We ask members to count all borrowed items as soon as they get home and in the rare instance that something is missing, to contact us straight away. Failure to do so may result in the assumption of lost or damaged toys.
If a piece goes missing, we allow plenty of time for the piece to turn up! Please do not return toys with missing pieces, simply renew the item. This enables you extra time to look for the piece at home. Due to storage constraints if you return toys with lost pieces we will contact you so that you can pick up the toy and continue searching for the missing pieces at home.
If a piece is lost permanently, we ask for a replacement piece or in rare circumstances for the entire toy to be replaced eg if a puzzle piece is lost we cant utilise the toy so would ask for a replacement puzzle. If a replacement piece is unable to be found please consult with our Toy Library staff who can assist you. If a piece can not be replaced or remade a small fee may be charged. You will also be asked to pay for any careless damages, eg pet damage, driving over toys etc.
If a resource is damaged during borrowing, please return all pieces and advise Toy Library staff - we may be able to repair it! Please do not attempt repairs at home.
To minimise missing/damaged pieces, we encourage parents and care givers to keep our toys and resources in a separate place at home to encourage respect and care for them. We also suggest that parents play with their children and keep the toys for special times not for continuous unsupervised play. Our toys are designed to help children develop skills, not necessarily to occupy them full-time for the period the toys are borrowed.
Toys returned on time enables the library to provide a better service.
Toy Library items can not be returned to other Toy Libraries they must be returned to the City of Burnside Library via the Toy Library returns chute during opening hours. The Toy Library returns chute is located in the foyer of the Burnside Library. If you have larger items that won't fit in the chute please give to a Library staff member who will return the item for you.
If you would like to extend your borrowing time you can do this on the internet. Please contact staff for further information.