Council has developed a policy and procedure for Reviewing Council Customer Service. The procedure will be applied where an action by Council and/or Council's employee is deemed by you to be the cause of a complaint.

Whilst all attempts are made to deal with complaints quickly and efficiently without relying on a formal process, this may not always be possible. This procedure provides the basis and opportunity for an action to be formally assessed.

This Service Review will not normally apply where a more formal appeal mechanism or statutory process is in place (e.g. Planning Appeal), or where your complaint relates to a formal resolution made at a Council or Committee meeting.


If we have done a job well, we want to hear about it. Your compliments let us know what we are doing well and allow us to acknowledge the staff involved. If you want assistance, please talk to any member of our Customer Service Team.

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