Council Service Delivery during COVID-19 (Coronavirus) conditions

Published on 17 March 2020

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From Wednesday 18 March 2020 the City of Burnside will be taking proactive and responsible measures, ensuring minimal disruption to services where possible, to ensure the safety of our community, stakeholders and employees is first priority and at the forefront of decision making.

Council Chief Executive Chris Cowley said his team has been focused on planning for the impact of COVID-19 and regularly reviewing business continuity practices to mitigate the risk from the virus to Council’s operations.

As part of this proactive review several changes will occur to certain aspects of Council’s operations and service delivery. Mr Cowley said that with a high population of elderly and vulnerable people living in the City, adequate action needs to be taken to support and protect residents and employees.

“For the most part the majority of the community will notice minimal differences to the way they receive and rely on Council services,” Mr Cowley said.

“It will be business as usual for the Ranger services and compliance teams, field services from the depot, the rapid response team and waste collection and management," Mr Cowley said.

The following changes to various Council’s services include:

  • All playgrounds, exercise equipment and the #rideburnside pump track are now closed.
  • The new public gathering limit of two persons (as at 29 March) will limit personal training and boot camps in City of Burnside parks and reserves.
  • All events on Council premises will comply with Federal Government guidelines. Council will ask the community to reconsider their need to hold private events and postpone. Hirers will be refunded their deposits.
  • The George Bolton Swimming Centre and Tusmore Wading Pool closed.
  • The Civic Centre Library is closed.  All Burnside residents can access toys and books through the new Books to Burnside service. The Library will be hosting Live Chats, including Book Discussion Groups, Story Time and Baby Chat programs via our Facebook page online. eResources for reading books and magazines are also available.
  • The Commonwealth Home Support Program will continue to provide certain essential wellbeing services. Non-essential services will cease.
  • Volunteers and the volunteer program are temporarily ceased, with existing casual staff utilised where possible for service provision.
  • The Regal Theatre is closed.
  • Pepper Street Art Gallery is closed.
  • The Glenunga Hub and all community centres are closed.
  • The Civic CentreCivic Centre Customer Service Desk and Community Centre Service Desk is closed with frontline staff continuing to deliver the call centre services (phone and email). Additional resources will be diverted to call centre facilities and to manage queries.
  • Recognising these unprecedented circumstances, Council will not impose late fines or interest on the fourth rates instalment for 2019/20 that are due on 1 June 2020.
  • Sports clubs and other hirers of recreational facilities will be asked to abide by the advice of their official professional body and the Federal Government.
  • Council meetings will continue as normal with variations made to the setting of the public gallery.
  • All creditors paid within 14 days to drive small business cash flow.
  • Assistance with Rates Hardship is available for residents affected by unemployment, reduced income, loss income of retirees with self managed fund).

Additional resources resulting from the frontline changes will be diverted and invested to allow for alternate models of service delivery and customer attention in these areas.

More information about these changes, and other helpful information on coronavirus, can be found on our COVID-19 portal.

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