Measuring Our Performance

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The City of Burnside is committed to providing services to the community in the most cost effective manner possible, while at the same time constructing and properly maintaining vital infrastructure for the benefit of existing and future generations. 

One desired outcome of the City of Burnside Strategic Community Plan Be the Future of Burnside 2025 is that, "our community is actively engaged and involved in shaping the City's future." The Annual Community Survey is one of the many tools that Council uses to enhance community input into the planning of council business and future years' annual budgets.

The 2015 Annual Community Survey was undertaken in February 2015 using a questionnaire and a statistically valid random telephone survey of 800 City of Burnside residents. The Survey provides a measure of the level of community satisfaction and perceived performance of services provided by the Council to its residents.

The results in 2015 show that the City of Burnside recorded an average (mean) satisfaction score of 7.1 out of 10, which is a slight increase in comparison to the 2014 result and significantly higher than the 2013 result. Resident perceptions have been more positive in 2015 indicating that Council is generally meeting residents’ needs.

Using overall satisfaction as the main indicator of Council performance, the results in 2015 compare favourably against other South Australian Councils with 76 per cent of residents satisfied with Council’s performance, and an overall satisfaction score 6 per cent higher compared against the overall SA Councils benchmark. With the proportion of residents satisfied with the City of Burnside’s performance rising by 13 percentage points in just two years, the Council is now among the best performers in South Australia.

Across all service performance indicators tested, services which attracted the overall highest satisfaction levels were:

  • Library services
  • Presentation and cleanliness of the City
  • Garbage and green waste management
  • Providing and maintaining parks and reserves

At the other end of the spectrum, these aspects rated lower:

  • Support for local businesses
  • Provision and management of traffic and parking in the City
  • Providing and maintaining footpaths
  • Services for youth
  • Leadership in the community
  • Balance between rates, services and standards of infrastructure
  • Financial management
  • Performance of Elected Members

The Annual Community Survey was also conducted in 2013 and 2014. The Survey provides a measure of the level of community satisfaction and perceived performance of services provided by the Council to its residents.